I feel like she took this to the extreme. I mean if you’re going to order a computer with Linux on it, you should probably know what that is first. It doesn’t matter how much a Dell representative tries to sell you on it, if you have no idea what it is or how to use it then don’t buy it. However once you do buy it, you should probably learn how to use it. It’s not that hard.
I have very little compassion for people who think that Computer = Windows OS (be it XP, Vista or 7). There are more Operating Systems out there. I’m a Mac user for instance. I use Mac OS 10. Obviously she got Ubuntu OS on her Dell, which is one of the most consumer friendly versions of Linux.
I’ve used Ubuntu before and it’s nice, but I can understand some of the frustrations of not being able to get certain hardware to work. That said, as a consumer you have to do your homework. I would hope college students would know that.