I’m pushing 48 hours smoke free here pretty soon. Special thanks to my vapor. I got them on Thursday and there was a bit of an issue. I didn’t get everything I ordered. I made a complaint about the problem on the companies public forum (which I probably shouldn’t have) and all of their loyal customers (read: cheerleaders) jumped on my ass about it. Basically calling me a liar and saying I was trying to scam the company. Of course I wasn’t. I just wanted what I ordered, which apparently no longer existed on the site.
Someone at the company even went so far as to change the name of my thread to “silly customer complaint”. I was like “what the hell kind of customer service is this? Do you call all of your customer complaints silly?”
Anyway, someone, just a regular joe was smart enough to check the google cache for their website and found what I had ordered and posted the link up to the cache page on the thread. From there everyone jumped in saying they were sorry and how bad they felt and how they had all assumed this mass mob mentality toward me and didn’t believe me and so on. I think everyone learned something.
The CEO of the company called me Friday morning and apologized to me and is sending me about $100 in free stuff. He’s loading me up. So that’s cool. I really appreciate that. But at the same time, just because the CEO sends you a bunch of free stuff, does that really apologize for the initial way customer service treated me? I mean I would have thought they would have been a little nicer about it all from the beginning. Just the idea of them changing my thread title to “silly customer complaint” alone is not very professional. So now that they send me all this free shit do they really expect me to go back on there and sing their praises for such wonder customer service? I hope not. I’m willing to say they made it up to me with a bunch of free stuff. But I still think they need to work on their initial reaction to a customers complaint before I can give them a gold star for customer service.
Anyway, we’ll see how things go. I still have yet to get my free stuff. Hopefully Monday. But so far the vapor is decent. Not as hard as a cigarette but there are times I’m getting some really good throat hit. All of it is enough to keep me from wanting a real cigarette and I think my new plan is not to stay on the vapor but to slowly transition off of that as well.